We will not make refunds to credit cards, other than the credit card that was used for your booking. We may process refunds via wire transfer, in which case we will deduct any bank charges from the refundable amount. We aim to process refunds within 72 hours after receiving your refund request and required information.

Payment Policy:
The hotel reservations require prepayment. Your credit card will be debited within 24 hours after making your reservation. The charge will be in EURO currency and your bill will state: www.ctnres.com. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls and room service will be handled directly between you and the property. Bed type and smoking preferences are not guaranteed. Your reservation is guaranteed for late arrival.

Accommodation is usually available from 16:00hrs on the day of arrival and must be vacated by 11:00hrs on the day of departure. The number of guests in each room is limited to the number of beds provided by the hotel.

If the number of persons arriving at the hotel is different to the one selected during the reservation process, or children are not of the age required to classify as such in terms of rates/discounts (see "Children Policy"), additional charges will apply, payable directly to the hotel.

Child Policy:
Infants up to 1 year 11 months: free of charge.
Children rates will be confirmed during the online reservation process.
Children rates apply for ages 2 - 11 years, and only when sharing room with two adults.
Children 2-11 years sharing room with 1 adult must be booked as adults (double/twin room).
Children 12 years and older must always be booked as adults.

Disclaimer:
Whilst every effort has been made to ensure accuracy and availability, some errors might still occur. Once aware of such incidents we will make all reasonable effort to advise you within 48 business hours of the booking being made. We reserve the right to cancel the reservation and refund all monies paid, but this of course will be without any liability to you.